Contact Information
From time to time, you may need assistance with a problem, challenge or concern. The fastest and best way we can help you is if your questions / comments are directed to the appropriate person. Below, you will find a partial list of Tom Hess Music Corporation employees and partners. These people are here to assist you in specific areas, “please” find the appropriate person to contact before sending e-mail. This will allow us to help you faster. Please do NOT email the same question / comment to more than one person – that only causes confusion on our end…. Helpful hint: If you have more than 1 question to ask, you will receive faster replies if you send each question in separate email versus sending someone a single email with multiple questions.
Technical Issues: Alexander ( 
) - Webmaster and Forum Administrator
Languages spoken: (2) Russian, English
Alexander is here to help you if you are having a technical problem with the website, your member account or the forum. (Please do not contact Tom Hess regarding a tech support issue. Doing so will only delay the resolution of the issue).
Shipping, Receiving And Payments: Support Team ( 
)
Languages spoken: (1) English
The support team is here to assist you with all payment related questions as well as shipments made by mail (books, Cds, etc.). If you do not receive something you ordered from the website which should have come to your home, contact the support team. Please give a reasonable amount of time for the item to arrive to your home before emailing the support team about it. (Please do not contact Tom Hess regarding payments, a shipping or receiving issue. Doing so will only delay the resolution of the issue).
Translations/Forum Moderation: Mike ( 
) - Translations Director; Forum Moderator
Languages spoken: (2) Russian, English
Mike will assist you with any issues relating to language translations or forum moderator issues.
Business Proposals: Uli ( 
) - Senior Strategic, Operations and Executive Director
Languages spoken: (6) German, English, Italian, French, Spanish, Portuguese
Uli will assist you if you have any business proposals for Tom Hess Music Corporation. Those should be sent to both Tom Hess and Uli.
Music Lessons/Coaching/Mentoring: Tom Hess ( 
) - President and your Guitar Teacher, Mentor and Coach
Languages spoken: (1) English
Tom Hess will assist you with all issues relating directly to your music lessons, goals and progress. Essentially if you need assistance with a music issue which is NOT answerable on the FAQ page or on the forum, you may email Tom Hess directly.
PLEASE DO NOT EMAIL MORE THAN ONE PERSON ABOUT THE SAME ISSUE!
Mailing Address:
Tom Hess Music Corporation
PO Box 113
Cary, IL
60013-0113
USA