Contact Information

From time to time, you may need assistance with a problem, challenge or concern. The fastest and best way we can help you is if your questions / comments are directed to the appropriate person. Below, you will find a partial list of Tom Hess Music Corporation employees and partners. These people are here to assist you in specific areas, “please” find the appropriate person to contact before sending e-mail. This will allow us to help you faster. Please do NOT email the same question / comment to more than one person – that only causes confusion on our end…. Helpful hint: If you have more than 1 question to ask, you will receive faster replies if you send each question in separate email versus sending someone a single email with multiple questions.
 

  • Technical Issues: Alexander (  ) - Webmaster and Forum Administrator

    Languages spoken: (2) Russian, English

    Alexander is here to help you if you are having a technical problem with the website, your member account or the forum. (Please do not contact Tom regarding a tech support issue. Doing so will only delay the resolution of the issue).

     
  • Shipping And Receiving: Krzysztof (  ) - Office Manager

    Languages spoken: (2) Polish, English

    Krzysztof is here to assist you with all shipments made by mail (books, Cds, etc.). If you do not receive something you ordered from the website which should have come to your home, contact Krzysztof directly. Please give a reasonable amount of time for the item to arrive to your home before emailing Krzysztof about it. (Please do not contact Tom regarding a shipping or receiving issue. Doing so will only delay the resolution of the issue).
     
  • Music Careers Mentoring Program Projects And Forum: Paul ( ) - Music Careers Mentoring Program Co-Director; Forum Moderator

    Languages spoken: (1) English

    Paul will assist you with Music Careers Mentoring Program related projects, questions and forums. Paul and Tom work closely together to co-manage the Music Careers Mentoring Program.
     

  • Translations/Forum Moderation: Mike (  ) - Translations Director; Forum Moderator

    Languages spoken: (2) Russian, English

    Mike will assist you with any issues relating to language translations or forum moderator issues.
     

  • Business Proposals: Uli ( ) - Senior Strategic, Operations and Executive Director

    Languages spoken: (6) German, English, Italian, French, Spanish, Portuguese

    Uli will assist you if you have any business proposals for Tom Hess Music Corporation. Those should be sent to both Tom and Uli.
     

  • Music Lessons/Coaching/Mentoring: Tom (  ) - President and your Guitar Teacher, Mentor and Coach

    Languages spoken: (1) English

    Tom will assist you with all issues relating directly to your music lessons, goals and progress. Essentially if you need assistance with a music issue which is NOT answerable on the FAQ page or on the forum, you may email Tom directly.

 

PLEASE DO NOT EMAIL MORE THAN ONE PERSON ABOUT THE SAME ISSUE!

 

Mailing Address:

Tom Hess Music Corporation
PO Box 113
Cary, IL
60013-0113
USA 

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